RETURN & SHIPPING REQUIREMENTS:
1. Returns must have the RMA number on the outside of the return shipment package.
2. Returns received without an RMA number will be returned/refused.
3. Do not write on products or product boxes.
RETURN PRODUCTS TO:
LED GLOBAL SUPPLY INC.
2248 TOWNSGATE ROAD, UNIT #4
WESTLAKE VILLAGE CA 91361
Toll Free: (800) 541-5006
Fast Help Instant Message
LED GLOBAL SUPPLY
If your return qualifies, we will issue an RMA number and provide you with an address and return instructions.
We must receive the product within 14 days of our RMA issuance-authorization.
You may return products within 15 days of shipment date, subject to the following:
1. All returns and exchanges must include a copy of the invoice or order number.
2. All returns must be approved by LED Global Supply. The "Return Merchandise Authorization" (RMA) number you are issued must be clearly marked on the outside of the box.
3. Return product must not have been used, installed or modified in any way.
4. Products must be in their original cartons and boxes and shipped with sufficient packaging material to ensure that they are resalable.
5. All ancillary items must also be returned and be in salable condition.
6. Return shipping is the responsibility of the customer.
7. Special orders and custom kelvins and custom beam angles products are sold as a final sale. These orders are non-returnable/ nor are they non-refundable, under any circumstances.
8. Cut products, such as strip lighting is non refundable.
9. Special orders and sales are non-refundable/non-returnable
10. After 15 days, a restocking fee of 20% may be applicable, plus the cost of the shipping will be withheld from the refund for products without manufacturer's defect.
11. We are not responsible for product returned without an RMA number.
12. LED Global Supply reserves the right to substitute comparable brands and styles, and repair or refurbish warranty products if necessary to satisfy the warranty exchange, based on stock on hand.
13. All orders over $2000.00 are non-refundable for credit under any circumstances and do not qualify for our 15-day money-back program.
If you would like to cancel a lighting order and we are able to do so before it ships, there will be no additional cost.
If your order has shipped, it cannot be cancelled and is subject to the return policy.
All LED products are warranted against defective parts, labor and materials.
Warranty does not cover incorrect installation or misuse , abuse, acts of god or animal-insect infestation.
If your product fails within the warranty period: Call our Toll Free number at (800) 541-5006.
Or use our online RMA Request form here: https://ledglobalsupply.net/rma
Customer service will review your request, will issue an RMA number for return of product for credit or replacement (replacement only after 15 days).
Once approved RMA product is received and verified as ours: Replacement product usually ships in 24 hours at no additional cost.
LED Lighting orders can be placed online or by calling us Toll Free at: (800) 5415006.
Phone orders can be placed from 8 am to 5pm (PST) Monday through Friday.
For larger orders, we encourage you to call for assistance to insure that your order is correct.
Feel free to order online anytime.
CUSTOM LED LIGHTING
LED Global Supply can offer special orders, such as custom kelvins and beam angles. Extra lead times may apply.
If you have any questions about your order, email them to email@example.com
Email all technical assistance questions to: firstname.lastname@example.org - Your email will be answered by our Technical Department within 24 hours.
We Do Not Ship To P.O. Boxes.
Since we are an Internet Based LED Sales Company, our inventory is dynamic and subject to change at any time. Larger quantities may require additional lead time for shipping.
Orders will ship FED EX Ground. Expedited shipping is available upon request. Expedited shipping must be requested by phone to confirm additional costs. Special rates would apply.